The Seychelles International Airport (SIA) has successfully renewed the Airport Customer Experience Accreditation, Level 2, as awarded by the Airports Council International (ACI) on 10th September 2025, during the ACI Airport Experience Summit in Guangzhou, China.
This accolade cements SIA’s position and recognition as a thriving international gateway that continues to prioritise the improvement of its customers’ experience throughout their airport journey.
SIA first embarked on this Accreditation programme in 2023. Designed specifically for airports, the programme offers a comprehensive framework to measure and manage passenger satisfaction and experience across all stages of their travel, and allows for the sharing of airport achievements, knowledge, and best practices. Over the past three years, SIA has made great progress in its customer experience strategy enhancements, through passenger journey mapping, tracking feedback, and addressing key friction points in need of improvement.
SIA, through its renewed recognition of Customer Experience Accreditation, demonstrates sustained progress, its dedication to keeping pace with global passenger experience standards, and the embodiment of Seychelles’ position as a world-class tourism destination through its services.
Accepting this award at this year’s event, the Chief Executive Officer of the Seychelles Airports Authority, Mr. Colin Chang-Tave, emphasises,
“Today is more than just a testament to the resilience and commitment of our airport community, but also to our shared vision of delivering a world-class experience for every passenger who journeys through our airports.”
He adds, “The ACI Level 2 Accreditation demonstrates that we are moving beyond the basics of air travel — we are creating an environment where comfort, convenience, and service excellence are the norm. I am deeply proud of our staff and the airport community, whose dedication and hard work continue to raise the bar for customer experience. As a newly established Authority, this achievement strengthens our resolve not only to sustain this momentum, but to surpass it, ensuring that SIA sets new benchmarks for excellence in the years ahead, placing focus not only on operational efficiency, but the human elements of the passenger’s journey.”
Another highlight revolves around CEO Chang-Tave’s engagement with ACI Director General, Justin Erbacci, and Chairperson of the ACI World Governing Board, Candace McGraw.
Key discussions centred on SIA’s participation in the ASQ Departure Survey and the ACI Airport Customer Experience Accreditation achievements, connectivity, key projects underway for SIA, the recent transformation of the SAA and ongoing ACI support and cooperation areas.
This year’s Summit calls on airports and travel industry leaders to reimagine the airport experience at the intersection of passenger satisfaction and employee engagement.
The Seychelles Airports Authority will maintain close collaboration with all its stakeholders as it advances various initiatives dedicated to enhancing passenger satisfaction and achieving the highest standards in customer experience, ultimately benefiting the industry in the years to come.
Also present representing the Seychelles delegation are Commercial & Corporate Affairs General Manager, Sandra Dubignon; Customer Experience Manager, Michelle Mondon; and Airport Manager (Terminal & Landside Operations), Bertrand Loze.
SOURCE: SAA
